Any agreement between a Customer (as defined below) and Tribe Tambor Cruise (“TTC”) for any Service (as defined below) offered by TTC shall be deemed to include these Booking Conditions and Customers undertake to fulfill the obligations contained within these Booking Conditions.
In these Booking Conditions:
“Carrier” means Royal Caribbean
“Customer” means a customer who reserves and/or books one or more Services offered by TTC;
“Date of Sale” means the date when bookings for the Tribe Tambor Cruise can first be made;
“Destination Services” means the offering of tickets to events or tourist attractions at travel destinations, such as (but not limited to) concerts or guided tours;
“Master” means the captain or other person in charge of the vessel;
“Tribe Tambor Cruise” (TTC) is a music cruise holiday featuring entertainment from various DJs and activities on board;
“Services” means services offered by Royal Caribbean, such as (but not limited to) a Tribe Tambor Cruise, transport services, accommodation services and Destination Services.
NATURE OF TRIBE TAMBOR CRUISE
Headlining artists will be performing numerous shows aboard the vessel throughout the Tribe Tambor Cruise. TTC shall use its reasonable endeavors to ensure that there is no difference in the shows and presentations, though it cannot guarantee that the Customer will be able to attend each and every performance. Individual artists will be present at advertising and promotional shows throughout the Tribe Tambor Cruise where the Customer will have an opportunity without guarantee to meet the artists personally. TTC shall use its reasonable endeavors to ensure that Tribe Tambor Cruise proceeds as planned and advertised. However, TTC reserves the right to cancel and change part or all of the Tribe Tambor Cruise (including, without limitation, the entertainment programme and the activities).
CHANGES & CANCELLATION OF TRIBE TAMBOR CRUISE
TTC shall use its best endeavors to ensure that Tribe Tambor Cruise proceeds as planned and advertised. However, TTC reserves the right to cancel, postpone and change part or all of the Tribe Tambor Cruise (including, without limitation, the itinerary, the ports of embarkation and disembarkation and the dates of embarkation, sailing and disembarkation) if, in the opinion of TTC, the Carrier or the Master, such cancellation, postponement and/or change is advisable or necessary or simply cannot be avoided after TTC having used its reasonable endeavors, at any time prior to, on or after the sailing date.
In the event of such a cancellation, postponement and/or change taking place after embarkation, TTC shall NOT be responsible for any loss or expenses caused to Customers or third parties by reason of such cancellation, postponement or change. TTC shall use its reasonable endeavors to provide alternative arrangements such as a later sailing date and/or vessel and/or itinerary. NO REFUNDS will be made to Customers who elect not to complete the Tribe Tambor Cruise with the alternative arrangements for any reason whatsoever.
In the event of a cancellation, postponement and/or change taking place before embarkation, TTC shall NOT be responsible for any loss or expenses caused to Customers or third parties by reason of such cancellation, postponement or change. TTC shall use its reasonable endeavours to provide alternative arrangements such as an alternative sailing date and/or vessel and/or itinerary. NO REFUND will be made to Customers who elect not to take part to the Tribe Tambor Cruise with the alternative arrangements for any reason whatsoever.
In the event that TTC, using its reasonable endeavors, is unable to provide alternative arrangements and the Tribe Tambor Cruise is cancelled, Customers will receive a full refund of the amounts paid to TTC for the Tribe Tambor Cruise.
For the avoidance of doubt, TTC shall not be responsible for any loss or expense incurred by a Customer or a third party as a result of the cancellation of the Tribe Tambor Cruise or as a result of a change in sailing date and/or vessel and/or itinerary (including, without limitation, the ports of embarkation and disembarkation) and/or entertainment programme and/or Services.
TRIBE TAMBOR ACCOUNT
Each Customer is required to sign up for a Tribe Tambor Cruise account on our website. This account is used to keep track of the Customer’s booking details and the information in the account will not be shared with any third party organization.
Cabins can accommodate one or two persons. All cabin prices are per person and are based, as the case may be, on tone or two people sharing. Subject to availability.
In the event that a cabin is not booked for its full capacity, or in the event of cancellation by one or more Customers in respect of a cabin also booked by other Customer(s), the price per person advertised and based on full occupancy will be adjusted upwards, and calculated as the rate for full occupancy divided by the actual number of Customers in that cabin.
If one or more Customer(s) of a cabin booking fail(s) to pay any amount due or cancel(s) its/their booking, the price per person for the remaining Customer(s) will be adjusted upwards, and calculated as the rate for full occupancy divided by the actual number of Customers in that cabin. New Customer(s) can replace cancelled Customer(s) subject to the Change Admin Fee (as defined below).
TTC reserves the right to adjust prices upwards and downwards with immediate effect without notice. Any such price adjustment will not affect any booking made prior to the price adjustment. Bookings made after any such price adjustment will be at the new prices.
All prices include port fees, ticketing fees and port taxes but are exclusive of any other applicable sales, use, value-added, excise or other taxes, duties, fees or charges (whether applicable at the time of booking or thereafter).
PAYMENT AND CONFIRMATION OF BOOKING
Customers have the option, save as specified below, of choosing payment in full at the time of booking or an installment plan with the first installment being due at the time of booking. The choice of payment must be made at the time of booking.
A booking will only be confirmed upon receipt by TTC of the first installment of the price (if the option of payment by installment is available and has been chosen by the Customer) or, as the case may be, of the price in full.
Payment in Full at the time of booking: Customers have the option to pay the price in full at the time of booking.
Payment by Installments: Customers have the option to pay for any booking on the 1st of each following month. All bookings must be paid in full by January 11 2020.
Customers are required to log into their accounts in order to make each installment payment. Email reminders will be sent out a week before the installment due date. Installments can be automatically deducted from a Customer’s registered debit/credit card on file.
Any payment not received by 5 days after its due date is subject to a late fee of $20 per Customer.
Any payment not received within ten days of its due date will result in the automatic cancellation of the booking in accordance with our cancellation policy.
METHOD OF PAYMENT
Tribe Tambor Cruise accepts VISA, MasterCard, American Express and Maestro credit/debit cards.
AMENDMENTS, CHANGES AND ADDITIONS TO CUSTOMER DETAILS
Any amendment to a booking, including the name of the Customer, are complimentary until October 6 2020.
After October 6 2019, all changes will be subject to a $20 administrative fee per person and per change (the “Change Admin Fee”). Any changes to a booking must be made through TTC.
There can be no name change after January 31 2020.
Notwithstanding the above, it is not permitted at any time to change a booking in order to downgrade the category of cabin to one of lower price.
CANCELLATION POLICY AND REINSTATEMENT POLICY
The following cancellation process and fees for the Tribe Tambor Cruise is mentioned below.
The passenger $100.00 or $200.00 deposit is a NON REFUNDABLE PAYMENT
74 to 43 days prior to sailing 50% non-refundable per Passenger Feb 13 2020 to 13 Mar 2020
42 to 29 days prior to sailing 75% non-refundable per Passenger 14 Mar 2020 to 25 Mar 2020
28 to 0 days prior to sailing 100% non-refundable per Passenger 26 Mar 2020 to 26 April 2020
No refund will be made if a Customer voluntarily or involuntarily does not show up for the Tribe Tambor cruise or terminates the Tribe Tambor cruise in progress.
Any payment not received after ten days of its due date will result in the automatic cancellation of the booking.
Customers may reinstate their cancelled booking subject to availability. There will be a $50 reinstatement fee per Customer. There can be no reinstatement after May 1 2020.
To cancel or reinstate a reservation, Customers must email , mentioning the reservation number and the name of the Customer.
BREACH OR CANCELLATION BY ARTIST
Tribe Tambor Cruise (TTC) will enter into an agreement with each performing artist on the Tribe Tambor Cruise to be present on board the Tribe Tambor Cruise and to perform in accordance with terms specified therein. However, TTC will not be held responsible for any failure of any artist to appear or perform on board. In the event of any failure of by an artist to appear or perform as planned, TTC, in its sole discretion, may employ an alternate artist or artists, or may change, reschedule or end all or any part of the Tribe Tambor Cruise or the entertainment programme or adjust the programme. In such an event, TTC will have no liability to any Customer for any loss, damage or expenses caused.
FORCE MAJEURE AND OTHER
TTC shall not be responsible for any loss, injury, damage, cost or inability to perform the Tribe Tambor Cruise as planned caused directly or indirectly by any Force Majeure event, such as (without limitation) acts of God, war, terrorism (actual or threatened), fire, natural disasters, crash, bankruptcy, failure of subcontractors to perform their obligations, instructions of underwriters, custody order by any kind of governmental or official authority, acts of violence, labour disturbances or disputes, civil disorder, weather conditions and measures taken for the security of the vessel (for which the Master will be the ultimate authority and decision-maker), failure of or damage to the vessel ’s hull or equipment, seizing ship by any governmental or official authority, sickness, death of a family associate or other reason or circumstance beyond TTC’s and any events which are unusual and/or unforeseeable.
Animals and/or pets are not allowed onboard the vessel under any circumstances. Any such animals or pets brought onboard will be taken into custody and arrangements will be made for the animal to be landed at the next convenient port of call at the Customer’s sole expense.
There is a no smoking policy which applies throughout the Tribe Tambor Cruise ship except in designated smoking areas on the Tribe Tambor Cruise ship. Ashtrays are to be used at all times while smoking in the designated smoking areas. No smoking of any kind, shall be permitted in cabins or outside on balconies. Any Customers who are found in violation of the smoking policy in their cabin will be fined per occurrence. Charges will appear on the Customers on-board account and must be paid prior to disembarkation.
ZERO TOLERANCE POLICY
There is a ZERO TOLERANCE policy concerning the use, ownership, buy or supply of illegal prohibited substances. Any violation of this policy will result in disembarkation from the vessel and the individuals involved will be handed over to the local law enforcement authorities for further legal action. In such case TTC will not be responsible for any refund or any other kind of compensation.
Customers acknowledge and agree that they will not sit on any railing, enter any prohibited area, or otherwise endanger themselves by their own negligence, including but not limited to being impaired by the use of alcohol, and/or under the influence of any controlled substance. Royal Caribbean reserves the right to discontinue alcohol sales to any Customer at any time. TTC urges all Customers to drink responsibly at all times and cannot be responsible for actions that result from the over-consumption of alcohol.
VENDING OF ANY KIND IS PROHIBITED AT Tribe Tambor CRUISE. No merchandise of any kind (T-shirts, hats, posters, jewellery or anything else) can be sold during the Tribe Tambor Cruise. Anyone found in violation will have any unauthorized merchandise confiscated.
Customers who have a physical or mental disability or a medical condition must notify Royal Caribbean IN WRITING AT THE TIME BOOKING IS MADE or at the time the medical condition is discovered, whichever comes first. This information may be forwarded to the ship’s doctor for review. Failure to provide such information prior to sailing may lead to the cancellation of the booking, subject to our cancellation policy. If sufficient time is NOT provided to make adequate determination of medical conditions or requirements, Royal Caribbean reserves the right to revoke or refuse passage to anyone who may, in the sole judgment of the ship’s doctor or other medical doctor, require treatment, care or attention beyond that which the ship’s facility can provide or whose mental or physical condition may make them unable to take part to the Tribe Tambor Cruise, subject to our cancellation policy.
Customers requiring a special diet or with physical disabilities must notify Royal Caribbean in writing of their requests at least 45 days prior to sailing. There is no guarantee that the special dietary request will be met. In relation to medical equipment that the Customer intends to bring on board, it is the responsibility of the Customer to arrange delivery to the docks prior to departure of all medical equipment. The requirement for Customers to notify at the time of booking if they need to have medical equipment on board is to ensure that the medical equipment can be carried and/or carried safely. It is the Customer’s responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies to last the entire voyage. The ship does not carry any replacement and access to shore side care and equipment may be difficult and expensive. Customers must be able to operate all equipment. If there are any particular conditions, Disabled or reduced mobility Customers that require personal care or supervision then such personal care or supervision must be organized by the Customer and at the Customer’s expense. The vessel is unable to provide or arrange respite services, one to one personal care or supervision or any other form of carer for physical or psychiatric or other conditions.
HEALTH AND FITNESS TO TRAVEL
Customers warrant that they are fit to travel by sea and that their conduct or condition will not impair the safety of the Royal Caribbean Cruise ship or inconvenience the other Customers. Any Customer with a condition that may affect his/her fitness to travel is strongly encouraged to check with their personal physician regarding their ability to travel and to obtain a written physician’s certificate of Customer’s fitness for an international sea voyage. If it appears to TTC, the Master or the ship’s doctor in their sole discretion that a Customer is for any reason unfit to travel, likely to endanger health or safety, or likely to be refused permission to land at any port, or likely to render TTC liable for Customer maintenance, support or repatriation, then TTC or the Master shall have the right to take any of the following courses and TTC shall have no further liability to the Customer: (i) refuse to embark the Customer at any port; (ii) disembark the Customer at any port; (iii) transfer the Customer to another berth or cabin; (iv) if the ship’s doctor considers it advisable, to place and confine the Customer in the ship’s infirmary, to the Customer’s cabin or any other cabin, or to transfer the Customer to a health facility at any port, all at the Customer’s expense. Customer acknowledges that travel by sea involves certain risks and hazards including motion of the vessel by sea conditions and the delay and/or impossibility of immediate evacuation from the vessel in the event of a medical emergency depending on the vessel’s location and prevailing sea and weather conditions. TTC shall have no liability in the event the Customer is refused passage, disembarked, confined to the infirmary or their cabin, or transferred to another berth or cabin pursuant to this section.
It is the Customer’s obligation and responsibility to seek medical assistance from the ship’s doctor as and when necessary during the Tribe Tambor Cruise.
TTC strongly recommends that Customers purchase travel insurance. Customers are advised to ensure that their insurance covers medical treatment, including any emergency repatriation costs.
Medical services are available on board the Royal Caribbean Cruise ship as a convenience to Customers. The ship’s doctor and medical personnel are entitled to charge Customers for any medical services and medicines provided.
ADDITIONAL TRIBE TAMBOR CRUISE LINE TERMS & CONDITIONS
Customers are also bound by the terms and conditions set forth in the Tribe Tambor Cruise ticket documentation and by the Carrier’s Standard Conditions of Carriage (the « Carrier’s Standard Conditions of Carriage ») set out at the end of the Booking Conditions.
RIGHTS OF USE
TTC reserves the right to incorporate any pictorial, record and other illustration portrayals of Customer in any photographic means of any nature for the intention of buying and selling, marketing, trading, promotion or otherwise, without compensation to Customer(s), and all rights, titles and interest therein will be TTC’s sole property, free from any claims by Customer(s) or any person deriving any rights or interest from Customer(s) whatsoever.
TTC is resolutely committed to guaranteeing a Customer’s privacy and applies the following rules to the collection and use of personal data, which the Customer is deemed to agree to when making a booking with TTC.
Customers’ data, including photos/images and audio/video recordings, will be processed for purposes such as (i) concluding, managing and implementing contractual relations between TTC and the Customer; (ii) purposes linked to fulfilling legal obligations, regulations, national and international standards, as well as those arising from provisions issued by the authorities and to this end justified by law; (iii) activities closely linked to and instrumental in managing relations with Customers and for ensuring the provision of services; (iv) compiling statistics on Customer profiles, useful in developing products and services that better meet the requirements of Customers; (v) sending personalized offers, invitations to events of different kinds, as well as information and marketing communications, by post, electronic mail, SMS and fixed-line phones; (vi) nominative profiling activities (analysis of consumption patterns to develop marketing strategies, including customized approaches); and (vii) promotional and commercial activities by companies belonging to the TTC corporate group or by third parties, partners of TTC.
The processing of data to achieve these purposes is necessary for ensuring the proper management of contractual relations, in addition to fulfilling the purposes indicated above. The processing of a Customer’s data may involve their respective collection, recording, retention, modification, communication and/or deletion; this will be carried out either using print media, or by electronic and telematic means, in such a way as to guarantee the data’s integrity and confidentiality, as well as to comply with the methods stipulated and the minimum security measures prescribed by applicable law. A Customer’s data will not be disseminated and may be disclosed, for the above-mentioned purposes, to staff responsible for processing them in order to organize activities, to companies belonging to the same corporate group as TTC, people, companies, associations or professional bodies that provide services or support and consulting activities for the TTC corporate group and other entities. The entities belonging to the above-mentioned categories shall utilise the data as independent data controllers under the law and with full autonomy.
TTC shall not be liable for any loss, injury, damage, or inability to host Tribe Tambor Cruise arising from any Force Majeure circumstances including, but not limited to: war, terrorism, fire, natural disasters, communicable diseases or epidemics such as norovirus and avian influenza, Acts of God, labour strikes, bankruptcy, inability to procure fuel, Acts of State, failure of subcontractors to perform, or any other events beyond TTC’s reasonable control. TTC shall not be liable to the Customer and the Customer shall not be entitled to any refund if the Customer is unable to reach the scheduled port of embarkation due to airline strikes, cancelled flights or other natural conditions of the earth or weather which make it difficult or impossible for the Customer to travel to the vessel’s port of embarkation.
LIMITATION OF LIABILITY
All Customers expressly understand and agree that any claim against us shall be limited to the amount Customers have paid, if any, for use of products and/or services. TTC will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by Customers as a result of using our service, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply. It is understood and acknowledged that TTC is an outside, independent promoter and does not retain the Royal Caribbean Cruise operator. In consideration of participating and attending Tribe Tambor Cruise, the Customer voluntarily assume all risks while on the Tribe Tambor Cruise and release TTC of and from any and all liability, actions, causes of action, suits, injury or death, loss or damage of property, claims, attorney’s fees and demands whatsoever that may be sustained by the Customer at Tribe Tambor Cruise. This release shall be binding upon you, and your heirs, next of kin, executors and personal representatives. TTC cannot be held responsible for changes on the Cruise that vary from what is noted on Tribe Tambor Cruise website at the time of purchase or anytime leading up to the event or during the event. The Tribe Tambor Cruise operated under the direction of the Royal Caribbean operator may change their offerings at their own discretion and retains the right to do so. TTC will do our best to please Customers of Tribe Tambor Cruise, but does not control the actions of the Royal Caribbean operator and acts only as a third party producing an event on their property. Any issues arising between Customers and the Tribe Tambor Cruise pertaining to Tribe Tambor Cruise matters shall be taken up with the Tribe Tambor Cruise directly, and while TTC may assist on our Customers’ behalf, ultimately TTC cannot be held responsible for actions, incidents, policies, or procedures that are employed by the Royal Caribbean Cruise operator. The Customers’ decision to purchase and make a payment for Tribe Tambor Cruise constitutes their acknowledgment of and consent to all of the terms and conditions of Tribe Tambor Cruise (including without limitation these Booking Conditions), including the limitations of liability described in it, and the Carrier’s Standard Conditions of Carriage.
All content and materials available on including but not limited to text, graphics, website name, code, images and logos are the intellectual property of TTC, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by TTC.